This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions.
What you’ll learn
- Discover the psychological and biological roots of empathy, trust, and cooperation
- Understand how the skills of emotional and social intelligence support organizational happiness and productivity
- Develop research-based strategies for strengthening empathy and resolving conflicts constructively
- Learn how to lead with social intelligence