Communication in the 21st Century Workplace


The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it’s more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds.

By the end of this course, you will be able to:
1.Identify your own communication style
2. Describe methods to increase effective communication
3. Discuss how changing demographics affect workplace communication
4. Differentiate between the five working generations and their communication preferences
5. Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid
6. Discuss effective techniques for communicating with a diverse workforce
7. Implement a flexing communication strategy to better communicate with one’s workplace team

What’s included