Goodwill® Career Coach and Navigator Professional Certificate


Are you passionate about helping people change their lives with skills and jobs so they can earn a good living and feel fulfilled by the work they do? Do you want a rewarding career that advances equity and helps strengthen communities? Explore a new career as a Career Coach or Navigator where you can help others develop the skills and confidence to pursue their next career move.
This Professional Certificate includes four beginner-level courses to help you build skills that prepare you for an entry-level job as a Career Coach or Navigator. You will learn from professionals who work as Career Coaches or Navigators and gain insights from the job seekers and career advancers they serve.
By the end of the program, you will be able to:
Explain the foundational concepts of Career Coaching and Navigating. Familiarize clients with the Career Coaching and Navigation experience. Discover career possibilities for Career Navigators and Career Coaches. Describe common Career Development theories, models, and tools. Summarize Coaching Agreements and Career Service Plans. Identify professional and ethical standards. Describe human-centered approaches to Career Coaching and Navigating.

This program includes more than 40 hours of instruction which includes scenario-based activities that will put you in the mindset of a career navigator and prepare you for real-life situations you will encounter on the job. Through a mix of videos, assessments, readings and projects, you’ll be introduced to the human-centered approach to career coaching, intake and skills analysis, recruiting and outreach, goal setting, career navigation, interview and resume preparation, onboarding preparation and building community partnerships. These are foundational for an entry-level career coach or navigator job. Your skills will include human-centered communication, conducting assessments, career planning, preparing clients for a new career, and more. Learn the skills that will prepare you to step into a career coach or navigator role.

What’s included