Negotiation, Mediation and Conflict Resolution Specialization


This specialization is intended for managers – from business, public administration, international organizations or NGOs – who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation.
You will learn the negotiation fundamental skills and tools thanks to the first Course.
With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation – both key skills in an international environment.
With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution.
At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases.

Learners will be invited to sharpen their analytical skills thanks to concrete case studies.They will also get the opportunity to practice their know-how through real, on-line, negotiations with their peers.At the end of the Specialization, the Capstone project will help learners put everything together: how to analyze situation negotiations, how to run a business negotiation in a tense environment – and, if need be, how to settle such a conflict as a mediator.

What’s included